As much as technology may enable us, it does not lead us and human skills, knowledge and experience are still the key requisites for success. Employees get promoted, move on and seek new opportunities, and this means there is a constant need for re-training and education. In days gone by it was accepted that it would take as long as six months for new Revenue, Sales and Reservations managers to "settle in" and begin to deliver meaningful returns. In today's world we need fast activation of these new managers.
Revenue Performance provides education and coaching for hotel commercial teams as well as individual managers.
Revenue Performance Academy
Our fully interactive and most popular training programme designed for the entire hotel Commercial team. Excellent team building event with competitive and interactive engagement over two or three day onsite training customised to your hotel's or brand's needs, structure and terminology. The Academy includes a live Case Study, post-course project and written examination. A highly effective means to kick-start your revenue culture within days.
Hotel Reservations teams can make or break more deals than any other employee in the hotel. Hotel Direct calls and emails offer the highest opportunity for conversion at the lowest cost, and no one can sell your hotel better than your own employees. Despite the massive growth in e-channels, direct sales still typically account for the largest segment of sales.
Our Reservations Skills training can be delivered either via onsite training or a series of modular online based training classes. Both of these mediums require extensive accreditation to reach the desired levels of performance improvement.
Upselling for Front Desk and Reservations
Upselling is now an accepted part of every sales interaction, yet many hotels are still upgrading, rather than upselling. Our Upselling Skills training provides employees with a structured means to apply confident and effective upselling within brand/hotel standards and in alignment with the employee's individual personality and vocabulary.
This programme can be delivered both onsite or via online, self-paced learning and accreditation.
Individual Employee Coaching
Many hotels want to develop and retain key individual talent. Skills enhancement that leads to superior performance and subsequently promotional opportunities is the most successful means of retaining key talent and enhancing hotel performance.
We offer fully customised programmes to coach and develop key talent in order to accelerate performance.